We’ve compiled a list of commonly asked questions to help you with your shopping experience. If you don’t find the answer you’re looking for, feel free to contact us!
📧 Email: info@mumbibabymobile.com.au
📞 Phone: 0427 143 612
1. Ordering & Payment
Q: How do I place an order?
You can place an order directly on our website by selecting your preferred baby mobile or mobile hanger, adding it to your cart, and completing the checkout process.
Q: What payment methods do you accept?
We accept:
✅ Credit/Debit Cards (Visa, Mastercard, AMEX)
✅ PayPal
✅ Afterpay (if applicable)
✅ Google Pay & Apple Pay
Q: Can I cancel or modify my order after placing it?
If your order has not been shipped, you can request a cancellation or modification within 24 hours of purchase. Please contact us immediately at info@mumbibabymobile.com.au for assistance.
2. Shipping & Delivery
Q: Do you ship across Australia?
Yes! We currently ship Australia-wide.
Q: How long does shipping take?
🚚 Standard Shipping: 3-7 business days
🚀 Express Shipping: 1-3 business days
🎁 Free Shipping: 3-7 business days
Delivery times may vary depending on your location and courier delays.
Q: How much does shipping cost?
Shipping costs are calculated at checkout based on your location and selected shipping method.
Q: Do you provide tracking for orders?
Yes! Once your order is shipped, you will receive a tracking number via email to track your package.
3. Returns & Refunds
Q: What is your return policy?
We accept returns on unused products in their original packaging within 30 days of delivery.
Q: How do I initiate a return?
To request a return, please contact us at info@mumbibabymobile.com.au with your order details.
Q: Do you offer refunds or exchanges?
Yes! If your return is approved, we will process a refund to your original payment method or exchange the item based on availability.
Q: Who covers return shipping costs?
Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Product Information
Q: Are your baby mobiles safe for newborns?
Yes! Our baby mobiles are designed with baby-safe, non-toxic, and eco-friendly materials to ensure safety and comfort.
Q: How do I hang a baby mobile?
You can use a mobile hanger arm, a floor stand, or attach it to the ceiling (depending on the model). Please follow the instructions provided with your purchase.
Q: Can I wash the baby mobiles?
For felt baby mobiles, we recommend spot cleaning only with a damp cloth. Please avoid soaking or machine washing.
Q: Do you offer personalized or custom baby mobiles?
Currently, we do not offer customizations, but we may add this option in the future! Stay tuned.
5. Baby Mobile Hangers
Q: What is the difference between a baby mobile hanger arm and a floor hanger?
✅ Mobile Hanger Arm – Attaches to cribs and bassinets for a secure hold.
✅ Floor Baby Mobile Hanger – A freestanding option that doesn’t require crib attachment.
Q: Can I use a wooden baby mobile hanger with any mobile?
Yes! Our wooden baby mobile hangers are compatible with most baby mobiles, ensuring a stylish and functional setup.
6. Other Questions
Q: Do you offer gift wrapping?
At this time, we do not offer gift wrapping, but all orders are securely packaged to ensure safe delivery.
Q: How do I contact customer support?
You can reach out to us via:
📧 Email: info@mumbibabymobile.com.au
📞 Phone: 0427 143 612
