Refund and Returns Policy

At Mumbi Baby Mobile, we strive to provide high-quality products that you and your little one will love. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:
✅ The item must be unused, in its original packaging, and in the same condition as received.
✅ The return request must be initiated within 30 days from the date of delivery.
✅ Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items:
🚫 Custom or personalized baby mobiles.
🚫 Gift cards and promotional items.
🚫 Items that have been used, washed, or damaged due to customer handling.

2. Refund Process

If you are eligible for a refund, here’s how it works:

1️⃣ Request a Return:

Contact us at info@mumbibabymobile.com.au with your order number and reason for return.
Our team will review your request and provide return instructions.

2️⃣ Return the Item:

Securely package the product and send it to our return address info@mumbibabymobile.com.au.
Customers are responsible for return shipping costs unless the item is defective or incorrect.

3️⃣ Refund Approval & Processing:

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to your original payment method within 5-7 business days.

🚨 Note: Refunds may take additional time to reflect in your account depending on your bank or payment provider.

3. Exchanges (Replacing a Product)

We only replace items if they are defective, damaged, or incorrect upon arrival.

✅ If you received a damaged or defective item, contact us within 7 days of delivery with photos of the product and packaging.
✅ If approved, we will send a replacement at no additional cost.
✅ If the item is out of stock, we will offer a refund or an alternative product.

4. Cancellations & Order Modifications

Orders can be canceled or modified within 24 hours of purchase.
Once an order has been processed and shipped, cancellations are not possible.

5. Return Shipping Costs

Customers are responsible for return shipping fees unless the return is due to a mistake on our part (e.g., defective or incorrect product).
We recommend using a trackable shipping service to ensure safe return delivery.

6. Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account again.
Contact your credit card company (it may take 3-5 business days for funds to reflect).
If you’ve done all of this and still haven’t received your refund, contact us at info@mumbibabymobile.com.au.